We offer free delivery for orders above $39, for orders under $39, a $6 delivery charge applies. Deliveries are open every Monday to Saturday, excluding public holidays. To qualify for next day delivery, please make your order before 12pm.
We are proud that all our deliveries are 100% emission free! Our delivery partners have a 100% electric vehicle fleet to ensure we never sacrifice environmental sustainability over your convenience.
We always strive to provide a seamless experience for all our customers, but sometimes weather and road conditions can affect our service. We seek your understanding whenever there's delays.
If you order refills, please prepare your empty cylinders for collection. Deliveries will be declined if you do not have the equal amount of cylinders for collection, and you will be required to pay for a redelivery ($9).
Contactless Exchange: For your convenience, if you are not present at home, you may also leave your empty cylinders outside for collection and exchange.
This product is warranted to be free from defects in material and workmanship for a period of two (2) years from the date of original purchase for consumer use, and for one (1) year for commercial use. During this period, your exclusive remedy is repair or replacement of this product or any component found to be defective, at our option; however, you are responsible for all costs associated with returning the product to us and our returning a product or component under this warranty to you. If the product or component is no longer available, we will replace with a similar one of equal or greater value. This warranty does not cover PET bottles and wear from normal use, use not in conformity with the printed directions, or damage to the product resulting from accident, alteration, abuse, or misuse. This warranty extends only to the original purchaser or gift recipient with receipt. Keep the original sales receipt, as proof of purchase, is required to make a warranty claim. We exclude all claims for special, incidental, and consequential damages caused by breach of express or implied warranty. All liability is limited to the amount of the purchase price.
If you are not satisfied with your purchase, we're here to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Note: Delivery fees (if any) will not be refunded.
To start a return, you can contact us at drinkmate@thesoda.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at drinkmate@thesoda.co
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your soda maker is not compatible with our cylinders, we'll offer you a full refund.
Once your product is approved for exchange, we will contact you to arrange delivery and collection of your order.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
